Salary: Not Disclosed
Category: Customer Services
Job Type: Permanent
Job Location: Cambridge, Cambridgeshire
Posted on: 28/07/2010

Helpdesk Coordinator



Our client is a highly successful organisation within the construction industry, specialising in interior refurbishment, maintenance and fit-out of well known retail establishments.



Due to continued growth, they are now looking to recruit a Helpdesk Co-ordinator to effectively administrate the Maintenance and Small Works area’s of the business with emphasis on customer satisfaction.





Main Tasks of Job:



• To administrate maintenance and small works to meet contract requirements.

• Organise and manage direct workforce and sub-contractors under various maintenance and small works contracts.

• Organise and manage works to meet contract timescale criteria.

• Produce and monitor weekly client reports and internal control documents to meet customer requirements.

• Update client open call reports from customer helpdesk.

• To manage and liaise with existing and new clients.

• Cost Reactive Maintenance jobs and enter onto client valuations.

• General office and filing duties.

• Answering of telephones and logging call details.

• Provide holiday cover within the department.

• Booking maintenance calls onto TABS and passing to an engineer (limited dependant on staff numbers).

• Receives orders for small works, logs them onto TABS, makes up the job pack for the Project Manager (PM) and emails the details to the PM.

• Costs maintenance calls for various clients.

• Undertakes any other general administration duties and any other tasks required.



Skills and Abilities:



• Previous experience working in a customer service environment with “Can Do” attitude

• Must be competent with Microsoft Office (Excel/Word).

• Must have excellent written and oral communication skills.

• Must be proactive & an excellent team worker.

• Must be literate and numerate.



MJ Recruitment Solutions regret that only successful applicants will be responded to

Vacancy Reference: 109147297
Employer/Agency: MJ Recruitment Solutions